HELP
How can we help?
Questions, feedback, business inquiries and collaborations are all welcome.
Email help@shytter.orgCommon questions
I didn’t get my sign-up code.
Check your spam or junk folder and make sure the email address is right. Codes expire after a few minutes, so ask for a new one if it’s been a while. Throwaway email services can’t be used to sign up.
I forgot my password.
On the login screen, tap Forgot password? and follow the link we email you.
Why can’t I check in?
You need to be at the place, with location on for Shytter (Settings → Shytter → Location → While Using the App). In big buildings, step near a window or entrance and try again.
A place is wrong or missing.
Open the place and tap the flag to report it. If a restroom is missing, tap the + on the map to report it. You earn points once it’s approved.
How do I claim my business?
See Shytter for Businesses. Claiming is free.
How do I cancel my Business plan?
On your iPhone, go to Settings → your name → Subscriptions → Shytter, or open Business plan in the app. Your plan stays active until the end of the period you’ve paid for. Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my account?
See Delete your account. It takes a few taps in the app.
Contact Us
If you’re interested in collaborating or if you have any questions or concerns with our app, please provide your information, and we will contact you soon. We look forward to connecting with you.
help@shytter.org
